Refund policy

Returns & Exchanges Policy

Your satisfaction is our highest priority. We stand behind the quality of our handcrafted candles and want you to be completely happy with your purchase. 

Our Promise 

Each candle is lovingly hand-poured and passes a quality check before it leaves our workshop. Due to the handmade nature of our products, slight variations in appearance may occur, but these will not affect the quality or burn of the candle. 

 

Damaged or Incorrect Items 

We do our best to pack every order securely. However, if your order arrives damaged, or if you have received an incorrect item, please follow these steps: 

  1. Contact us within 7 days of receiving your order at [Your Customer Service Email Address]. 

  1. In your email, please include: 

    • Your Order Number. 

    • A clear photo of the damaged or incorrect item and the packaging. 

    • A brief description of the issue. 

  1. Once we review the information, we will arrange for a complimentary replacement to be sent to you as quickly as possible. 

General Returns 

Due to the nature of our products, we are unable to accept returns or offer refunds for change of mind. We provide detailed scent descriptions to help you make the perfect choice. If you have any questions about a scent before purchasing, please feel free to contact us. 

We do not offer exchanges at this time.